theme-plus
September 2016
I’m want to integrate your plugin and WooCommerce plugin. Project is about selling Services.
Project Requirement is :
- Users select the services and place the order. (WooCommerce)
- After placing order, thanks page will re-direct to automatically created support ticket. Using their order input details.
- Created ticket should be private mode for that specific user(client) and our wordpress admin role(support agent).
I just want :
- Creating private ticket using your plugin API. Just putting ticket title and content.
- Ticket created user and our WordPress admin users will see and access the ticket. All other public users and other logged users will not see this ticket.
I want to use your plugin as messaging system between me and my customers.
Please let me know, is possible with your plugin and how?
cjrupak
October 2016
Auto creation of ticket after an order from WooCommerce is not possible. Auto creation happens only from IMAP, where email received from the given email address under IMAP Configuration is converted into a ticket.
All the tickets are for private viewing between the admin, agent and the person who has created the ticket. Unless you specifically make the ticket as public.
admin