Remove Starred Tickets

colourst

August 2016

How can we remove the “Starred Tickets”?

Screenshot: http://prntscr.com/c2zpc7

cjrupak

August 2016

We cannot completely remove that but we can hide it using CSS.

Please enter the following CSS code in our Custom CSS Code section under App Settings in the backend.

#tickets-nav .nav-tickets ul li:nth-child(3) {
display:none !important;
}

colourst

August 2016

The css is work and also how can we remove the “Products” section in the sidebar?

Screenshot: http://prntscr.com/c3t7x1

colourst

August 2016

I set a custom logout url in SupportEzzy Settings screenshot http://prnt.sc/c4nson but when I visited the front end and tested the logout button it is not working please see screenshot http://prnt.sc/c4nu0d did you know why?

cjrupak

August 2016

To hide the products, please click on ‘Yes’ for ‘Hide Products’ option under Basic Configuration in plugin’s backend.

The logout URL is not been properly generated due to localization, which plugin or method are you using for localization?

colourst

August 2016

Yes already click on “Yes” for “Hide” Products option under Basic configuration

Screenshot: http://prntscr.com/c4qwzu

But still showing the product in the sidebar

Screenshot: http://prntscr.com/c3t7x1

Note: I am temporarily touch the code on your plugin to hide the product on the sidebar but is not life time fixed because when you have plugin updates the fixed will overwrite.

Not sure about the localization but I think we use the wordpress core.

Also did your plugin can add more menu in here screenshot http://prntscr.com/c4r1i4 and can add custom link? via basic settings.

cjrupak

August 2016

Sorry for the delay in response.

We will check the Hide Product functionality and will fix the bug in our next version.

Yes, you can add more link to the menu by creating WP menu for supportezzy.

We have 3 custom menu locations: 1. Agents Only Menu (SupportEzzy) 2. Clients Only Menu (SupportEzzy) 3. Visitors Only Menu (SupportEzzy)

colourst

August 2016

I created wp menu for the supportezzy.

Screenshot: http://prntscr.com/c98q6d http://prntscr.com/c98q6d   

But there is no menu display in the site

Screenshot: http://prntscr.com/c98q6d

Do you know why ?

cjrupak

August 2016

Can say without some debugging.

Please create a ticket at : http://support.cssjockey.com/

colourst

September 2016

Ticket created.