frenv
Presale question: You say a user has to be registered before they create a ticket. But if they create a ticket through email, does this still apply? It should however. Example, I have a client that sends to support@mycompany.com – he should then get a message that his ticket has been created and he can “see it here” whilst me as the moderator get a email that my client has requested a ticket. That way he should not have to register right?
– Also how is the FAQ section working now? Is it displayable for non-logged in users yet? Also as someone said I would like it as a accordian as someone else said, you replied “Check the shortcode for FAQ” but I cant find the information. Perhaps you could send a screen or something?
Yes, the user will be created automatically if a user not already exists when someone submits a ticket via email.
The FAQ’s are only displayed to logged in users.
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