June 2016
1. It can work inter-departmentally if the user is registered on the same site and you have created the appropriate department and product. The role of the user can be either customer or client but all this would be at one place and a common interface. You can check our plugin in action before purchasing over here : http://cssjockey.net/ and see if it suits your need.
2. Yes, you can dictate which fields should be required and which are optional.
Thanks!
So, I’ve set up a demo. But links to your documentation are broken. 404’s and dead. I can’t really fully test your service, unfortunately. That’s a shame, as I would like to buy.
Hi, sorry for the trouble. You can find the documentation at http://docs.cssjockey.com/. We are in process of re-building all our products with current technology standards and security measures and all related stuff will be fixed as we rollout the new versions.
So this plugin isn’t secure or up to current standards? Okay. Thanks. I’ll shop around for something else. Thank you!
admin
Two pre-purchase questions. I’m looking for something to be used interdepartmentally, not necessarily the client. Example, customer service requesting an it department fix a bug. Would this work well? Secondly, can I dictate was fields are required and what information is collected when oping a ticket?