exisadmin
Hello, Is it possible to have different client groups (e.g. moms and dads) that can views different categories to address their tickets?
cjrupak
March 2016
The tickets can be grouped only by the following:
1. Status (Open, Close, Awaiting Response & Public) 2. Departments. 3. Products.
Other than those I am afraid we cannot have any other group or groups to categorize the tickets.
admin