jvinagre
April 2017
Hello, I am interested to buy your ticket system. Question 1: Is it possible to clients send an email to, for example, support@company.com and receive that on your ticket system? Question 2: Is it possible to have diferent agents seeing only the clients they are assigned to, without seeing the tickets of other agents?
cjrupak
April 2017
Both of the features are available in our plugin.
You can create IMAP routes and when an email would arrive on that email associated with that email route it would be automatically be converted into a ticket.
All agents can see tickets only assigned to them. Only admin has the right to see all the tickets besides that agent unless the ticket has been made public.
http://docs.cssjockey.com/cjsupport/email-piping-introduction-configuration/
jvinagre
April 2017
Ok! Excellent. Just two more questions to finish:
1) Can we assign 2 agents to one client? 2) Is it possible to have FAQs personalized for each client?
Thank you!
PS: when your new version is out? If we buy now, do we have to buy the new version then?
cjrupak
April 2017
We cannot assign agents to the client because agents are assigned to a Product & Department and then the tickets from the client are assigned to the agent under those Product & Department.
If more than 2 agents are assigned to the same Product & Department then the tickets under those Products & Department will be distributed randomly and if we wish to assign a specific ticket to a specific agent then that has to be done manually.
- No, FAQ’s cannot be personalized for each client.
We are trying to get the new version out within this month but I think it can take longer.
Once you have purchased a product the update for that product is free for lifetime. The support, however, needs to be renewed after every 6 months.
jvinagre
March 2017
ok! Thank you! See you soon!
admin