mistermuffin
May 2016
cjrupak
Both of them are not possible in this version but we have this feature in our pipeline for our future releases.
Till then I guess you can completely restrict access to the support portal only to registered users.
Disable the email piping and let users submit a ticket and reply via only Web.
mistermuffin
Thanks for your answer!
Another question: is it possible to completely disable the “Departements” and “Products” taxonomies?
Even if I hide them in the basic configuration, these fields remain visible and required when transferring a ticket to an agent.
cjrupak
Products and Departments are necessary for the system to work. We cannot disable or remove that as this is a support app. Products & Departments i guess are here to stay for long.
admin
Thanks for this plugin!
I installed it and have 2 questions:
1. Is it possible to avoid new user creation (only accept tickets from users who are registered with their email address in WP)? 2. If not, is it possible to assign a ticket (created by an unknown user) to a WP registered user?