m2farma
December 2016
I have a doubt you have answered before for another user, but it is not working:
Other user question:
We would like to have one admin account to which all the tickets should be assigned by default – both the tickets sent by email and submitted on site. The admin can then decide to which staff the ticket has to be transferred.
Please let us know how to set this up.
Cheers, Jane.
cjrupak 18 days ago Flag Hi,
To achieve this, from our plugin settings page under Manage Staff menu:
- Select the user(admin) as Support Staff (also select the user’s to which you wish to further assign the tickets) and a Fallback User.
- Then, click on Assign Departments and Products and assign All Products and All Departments to the user(admin) only.
- After the above points all Tickets will be assigned only to admin and then he needs to login into the frontend of the app and then assign the tickets to the agents he/she wishes to.
Thanks!
I tried to do what you said, the admin is set of he can see all departments, but the other users, they already have departments set for them. I can’t delete the department..
admin