frenv June 2016 Presale question: You say a user has to be registered before they create a ticket. But if they create a ticket through email, does this still apply? It should however. Example, I have ...

julianbazet June 2016 Hello, congratz for your great plugin. I really need to remove the following fields in create new ticket> URL Priority Also, I want to add some text explaining before the ...

flyboy100 June 2016 I bought this plugin recently and had a quick look at the code. The plugin is full of vulnerabilities!! Anyone can download any file from the server (depending on permissions), ...

jerweb June 2016 hi, still wondering when the announced update will be ready..? cjrupak June 2016   Though we are trying our best to release an update as soon as possible but it may take a ...

QualityMead May 2016 Can only registered users do email piping? CSSJockey May 2016 Nope, new user will be created if the email is not registered in the system.

dragonsflight  June 2016 The support tickets page keeps logging me out after 15 or30 minutes. Is there a way to extend this please? cjrupak June 2016 This should not happen. As we do not have such a ...

GeniusLab  May 2016 Is there an option to ‘auto-close’ tickets that are already open for an X period? cjrupak May 2016 Yes, there is an option to auto-close a ticket after certain days if there has ...

cfusion May 2016 How can I delete uploaded files from users? I think this is an important function. Thank you cjrupak May 2016 Our recent update of this plugin has the feature to remove uploaded ...

fusion May 2016 I need to use this plugin only with my clients so I would like to create their user names and pass instead alow ALL users that access my support area. Is this possible my friend? ...

mistermuffin May 2016 Thanks for this plugin! I installed it and have 2 questions: 1. Is it possible to avoid new user creation (only accept tickets from users who are registered with their email ...