TheChrisLusk March 2016 The ONLY thing lacking is a robust reporting tool. From the admin area is there a way to export all the tickets to a CSV file? I want to see how many tickets have been opened ...

kilick January 2016 Pre-sale question: Is it possible to run on private/password protected pages? I want it to use for my students, not for public use. So, is it possible to make users on it? I want ...

gd0g January 2016 Please be aware this plugin is really like having a separate webpage. Whilst the description “sort of” says so the description to me is not crystal clear. So whislt you upload the ...

nanaboakye January 2016 Pre-Sales Question: Do you have any plans of integrating live Chats and VoIP telephony APIs (e.g. Twilio)? I would love to have a complete customer support with ticketing, Live ...

extensionforge January 2016 one of the best solutions for support/helpdesk I saw in the last years and thats one of the reasons to move from zendesk into my homepage. One thing I’m wondering is – Is ...

sanderdatema January 2016 I set one department and one product (because I don’t need them), but when you want to assign a ticket to another agent, the form still wants me to choose a department and p ...

radioative January 2016 Hi. My client can send an email to create a ticket or must login into the system do create one? I’d like to use this for customer support. 1) My client send an email. ( ...

franwess   January 2016 I have a pre-sales question related to a comment from a use above which I quote here: “Question: If I assign a ticket to a group can I also assign it to an individual as w ...

stefan872 January 2016 How can i delete the unique code in the subject of the emails like this one: CSSJockey January 2016 This cannot be removed as it is needed to track tickets with IMAP. Otherwise, ...

CrossLeaf January 2016 What CSS script would I have to add to change the Green Buttons? In particular the most visible ones “Create New Ticket” “Transfer Ticket” “Post Response” Thank you very much. ...