janesheeba
November 2016
We would like to have one admin account to which all the tickets should be assigned by default – both the tickets sent by email and submitted on site. The admin can then decide to which staff the ticket has to be transferred.
Please let us know how to set this up.
cjrupak
November 2016
To achieve this, from our plugin settings page under Manage Staff menu:
- Select the user(admin) as Support Staff (also select the user’s to which you wish to further assign the tickets) and a Fallback User.
- Then, click on Assign Departments and Products and assign All Products and All Departments to the user(admin) only.
- After the above points all Tickets will be assigned only to admin and then he needs to login into the frontend of the app and then assign the tickets to the agents he/she wishes to.
admin