BigBadBarry
January 2017
1: Can the the customer have multiple profiles?: i.e. one of my customers wants their manager to be able to see all support tickets their staff have raised to my company on my website
2: Does this plugin send emailed when the support ticket is received / updated? if so, how customisable are these emails?
3: How many customisable fields can be added to the form?
cjrupak
January 2017
- The customer cannot have multiple roles. One role per user, he can create a separate login to manage another role.
- Yes, emails are send whenever there is a new ticket or a new reply to a ticket and when a ticket is closed. Email notifications content is fully customizable.
- You can add ānā number of customisable fields to the form.
To know more follow this link : http://docs.cssjockey.com/cjsupport/
To try out our plugin before purchasing follow this link : http://cssjockey.net/
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