Respond and Manage Tickets

radioative

January 2016

Hi. My client can send an email to create a ticket or must login into the system do create one?

I’d like to use this for customer support.

1) My client send an email. (support@example.com) 2) System converts this email to a ticket 3) I’ll use this system to respond and manage tickets. 4) When I respond, my client receive the response in email.

CSSJockey

January 2016

Any email sent to the set email address in the plugin settings under IMAP Configuration will be a new ticket and any replies to that email will be converted to comments.

You can try the plugin on http://cssjokcey.net

Last updated byadmin