mistermuffin
July 2016
In several of your comments, you specify that Admin users can see and manage all tickets, even those which are not assigned to them.
On my side, as I am logged in as a Admin user, I cannot see all those tickets (front-end). How is it possible to change that?
Another question: where can I change (in the code) the automatic ticket assignment? I would like to assign all new tickets only to one specific admin user.
cjrupak
July 2016
To be able to see all the tickets for a particular user on the frontend, that user needs to be assigned to all the products and departments created.
You can assign a particular user to all the products and departments by going to Manage Support Staff menu in our plugin settings and then click on Assign Products and Departments button.
Follow this link for more info : http://docs.cssjockey.com/cjsupport/managing-support-staff/
mistermuffin
July 2016
OK thanks.
But I just discovered one detail: if you want an Admin to see all tickets, you have to uncheck the option “Treat Admin as Agent”. If not, it doesn’t work.
And what about my question about the automatic assignment? Can you tell me where to modify that?
cjrupak
July 2016
If we are talking about assigning only tickets regardless of Products or Departments, then this is not possible but we can assign a specific user to any product or department and we can do that by again clicking on Assign Products and Departments button.
Also, please note that, If more than one user is assign to a product or department then the ticket will be distributed on random basis between the users. There is no way to control the assign of tickets itself to a user, unless you login into the frontend and assign the ticket manually from the right-hand side pane of the ticket window.
mistermuffin
July 2016
OK, thanks for your answers!
admin