m2farma
August 2016
pre order doubt:
Does a agent can open a ticket for a customer that is not registered yet?
Can a agent create a “customer username” so he could open the ticket and inform the customer that he can follow up at the ticket system, with the credentials x and y… etc..
Im worried that my customers wont enjoy having to create a username in ticket system.
m2farma
August 2016
Hello there, just found out that i do can create a user for the customer, by typing his mail. Then he will receive infomation about login.
This bring me another doubt: the email that is received (that i mentioned), can i translate it? Will it come from where? I need it to be sent from my domain.
Can i customize all emails that are sent to the customer?
cjrupak
August 2016
Yes, you can customize emails send to customer and agents by going to our Customize Email section in plugin settings.
More info on this page : http://docs.cssjockey.com/cjsupport/customize-email-messages/
If you want to use our plugin and other products before purchasing, then you can create a demo site at http://cssjockey.net/ and use any of our products along with any other plugin or theme, if you want to check the compatibility with other plugins or themes.
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