JPednaud June 2016 Two pre-purchase questions. I’m looking for something to be used interdepartmentally, not necessarily the client. Example, customer service requesting an it department fix a bug. W ...

afflabs June 2016 Username / password for Technical Support Agent are still not working. Where can we test admin panel or get updated login info? cjrupak June 216 We are fixing the issue and by the ...

mike777 July 2016 How can i make the FAQ public.. means users should be able to view without registering.. THX in advance cjrupak July 2016   If we talk about the in-built functionality for ...

virteom July 2016 The way our company is built is we have account managers that take the tickets first and then move the tickets up the chain. We don’t want the ticket system just assigning anyone r ...

mistermuffin July 2016 In several of your comments, you specify that Admin users can see and manage all tickets, even those which are not assigned to them. On my side, as I am logged in as a Admin ...

marianstancu June 2016 Hello! Very nice plugin, congratulations! But! So slow!!!! Something is not right, I think. I try this on two powerful servers, but still slow… Is it possible to do something a ...

jerweb June 2016 Just wondering if there is Any ETA on new version have a project which still cannot go online and really waiting on update cjrupak June 2016 You can expect the new version of this ...

  jacklee2 June 2016 Hi there , Can i know this plugin allow Admin to manage the ticket ?? Example Admin can be see the report for support agent conversation with client and how the performance ...

hughenvato June 2016 HI, no matter what url I insert for logout, always get 404 error with lang.logout_url at end of url and also downloads dont work that user uploaded, also give 404, please assist ...

ericho09 June 2016 email pipe issue, when I use xxx@yahoo.com, it is 100% NOT create ticket. I tried two yahoo.com emails and both not working with no email received back from email pipe. cjrupak June ...